Refund policy
Online Returns Policy

IMPORTANT: With limited exceptions, returns are refunded via store credit in the form of a Pretty Pleaz Shop E-Gift Card. Pretty Pleaz Shop does not issue store credit for the original shipping charges. 

All items noted with Final Sale cannot be returned for store credit.
We do not provide prepaid return labels; you are responsible for covering shipping costs to return.

Neon items are not eligible for exchanges or store credit. Please follow instructions to wash your piece correctly. Wash by hand, as soon as possible after use to wash off any chemicals, chlorinated water, sunscreen or saltwater, separately and never roll up when wet. Hang dry in shade on a clothes line or hanger.

Please be sure to send us your item(s) back in full accordance with our Return Policy:

Items must be sent back within 7 days of the delivery date.
Items must be unworn, unwashed, and have original tags attached, show no signs of wear, and returned in their original packaging.
Items must be free of stains, makeup, deodorant, or wear.
All returns are refunded via store credit in the form of a Pretty Pleaz E-Gift Card.
We are not liable for any return packages that may become lost or stolen in-transit. Please keep your proof of postage and/or return tracking number when shipping back your returns.

Returns are processed within 5-7 business days after your item(s) are delivered to us. Damaged, defective, or incorrect items must be reported within 5 days of delivery.

Returned-to-Sender & Refused Packages
This can happen if (1) an address is invalid or missing information, (2) the carrier is unable to deliver your package, or (3) the order is refused by the customer at time of delivery.
Returned-to-Sender or Refused packages will be restocked and you will be issued store credit in the form of an E-Gift Card minus the initial shipping charge.

We are unable to make changes to orders once they have been placed in our system. To ensure that your package is properly delivered, make sure that your address is entered correctly and includes all relevant information. The use of correct abbreviations, street numbers, building or apartment numbers, and route information (if applicable) are critical to ensuring delivery.

We do not take responsibility for lost, misplaced, or incorrectly delivered shipments if the address information provided is incorrect at the time of purchase.

Reserved Rights Regarding Returns

We reserve the right to solely define and limit, refuse, and/or reject returns from customers at any time due to:

An irregular or excessive returns history indicative of "wardrobing;"
An irregular or excessive returns history involving worn, altered, laundered, damaged, or missing items; or Potential fraudulent or criminal activity.

Similarly, we reserve the right to refuse service (both in-store and online) to any customer or entity, due to similar actions as noted above.

In-Store Returns for Online Purchases
If your purchased was made online, you may return items at our store location at: 1100 S Federal Hwy suite 225 Deerfield Beach Fl 33441 during our business hours to receive store credit in accordance with our Store Returns Policy. If you are unhappy with your online purchase, you may bring the item to the store in which it was purchased within 5 days of the purchase date. All items must be unworn, unwashed and returned in original condition (including all paperwork, packaging, accessories) with tags attached.

Exchanges for Online Purchases
We cannot guarantee the item purchased will be in-stock in the size or style desired.

Damaged/Defective/Incorrect Items
Should you receive a damaged, defective, or incorrect item, contact our Customer Care team via email prettypleazshop@gmail.com Once we receive your request, we will be in contact with you to address and resolve the issue.

Returning By Mail
For U.S. Domestic customers, we recommend that you return using USPS. To return by mail - Use your order packing slip to return by mail with the carrier of your choice. All returns must include an order packing slip that clearly indicates which items are being returned. If this is not filled out correctly, your return may experience issues in processing.

Mail your return items to our Returns Department at the address stated below:

Pretty Pleaz Shop
1100 S Federal Hwy suite 225  
Deerfield Beach Fl 33441

Depending on the shipping method and carrier selected, your return package may take several days. Please allow 5-7 business days to process your return once it is delivered to our Distribution Center. Once your return is fully processed, we will issue you store credit in the form of a Pretty Pleaz Shop E-Gift Card for use on a future purchase. E-Gift Cards never expire, and are redeemable right away!

Helpful Hint: Pretty Pleaz Shop is not responsible for returns until they reach our location in Florida. Keep your proof of postage and ship your return along with a tracking number as we are not liable for return packages that are lost or stolen in-transit. Without proof of receipt and delivery, Pretty Pleaz Shop will not issue store credit for your returns.